TOTEM

Absolutely. We customize every order based on your shipping destination. We ensure that your lighting fixture is shipped with the correct voltage input (110V-240V) and the appropriate socket type (EU, US, UK, AU, etc.) for your country’s standards. No adapters needed.

For most countries, there are no additional fees upon delivery. However, depending on your local laws, customs duties may apply in some regions. Please check with your local customs office.

We package our lights with extreme care. If your item arrives damaged, please contact us immediately with photos. We will send a free replacement or the necessary spare parts right away.

Once your order is placed, we process it within 1-3 business days. Delivery times vary depending on your location, but typically, orders arrive within 10 to 21 business days.

Unless explicitly stated in the product description, bulbs are not included. This gives you the freedom to choose the specific color temperature (warm, cool, or daylight) and intensity that best suits your space.

Most fixtures come with standard guides. However, for hardwired pendant lights and wall sconces, we strongly recommend hiring a professional electrician to ensure safety.

If you are not completely satisfied, you can return the item within 14 days of delivery. The product must be in its original condition. Please visit our Return Policy page for more details.

Yes, we love working with interior designers and architects. If you are planning a large project, please contact us directly for a custom quote.