At FURNOO, we understand that receiving the wrong or defective product can be disappointing. That's why we offer a hassle-free return process for such instances. If you happen to receive an item that doesn't meet your expectations due to being incorrect or defective, we're here to help.

Simply reach out to us within 14 days of receiving your order, and we'll guide you through the return or exchange process. We want to ensure your complete satisfaction with every purchase, and our team is committed to making things right for you.

Please ensure that the item(s) are returned in their original condition, unused, undamaged, and in the original packaging. Once we receive and verify the returned items meet these criteria, we'll promptly process a refund or exchange according to your preference. Please note that a 20% restocking fee will be deducted from your refund amount for all returned items.

Since our products are dispatched directly from the manufacturer, all returns should be sent back to the manufacturer's address. Customers are responsible for covering the return shipping costs, and we recommend using a reliable, trackable, and insured shipping method for peace of mind.

For any assistance or to initiate a return, please don't hesitate to contact us through our dedicated channels. Your satisfaction is our priority, and we're here to ensure you have a hassle-free experience with FURNOO.

Thank you for choosing FURNOO.