Every FURNOO London piece is prepared with care for your order. If something is not right, please contact us before returning or disposing of any item.

If Something Goes Wrong

If your item arrives damaged, defective, or different from what you ordered, we will make it right.

This includes:

• Transit damage — physical damage caused during shipping
• Manufacturing defects — electrical, structural, or manufacturing faults
• Incorrect items — a product or variant different from your order

Please contact us before returning, disposing of, altering, or dismantling the product.

Once we have reviewed the issue, we will determine the most appropriate solution. Depending on the circumstances, this may include:

• Replacement parts
• A replacement product
• Technical assistance
• A partial refund
• A full refund

We may request photos, videos, packaging details, shipping labels, or other information needed to assess the issue.

FURNOO London does not provide prepaid return labels or reimburse return shipping costs as part of its standard returns process. If a physical return is required, we will provide the relevant return instructions. Any different arrangement required by applicable consumer law will be handled accordingly.

Change-of-Mind Returns

If your order has been delivered correctly and without fault, you may request a return within 14 days of delivery.

Change-of-mind returns must be arranged and shipped by the customer to our return warehouse in Germany.

The customer is responsible for the return shipping cost. We do not provide prepaid return labels or reimburse return shipping costs for change-of-mind returns.

All returns must be approved by our team before shipment. Please do not send any item without first receiving return instructions.

Return Condition

For change-of-mind returns, products should be returned in good condition and, where reasonably possible, with their original packaging, accessories, and components.

If a product has been installed, wired, altered, damaged, used beyond reasonable inspection, or returned incomplete, we may make an appropriate deduction from the refund where permitted by law.

Reporting a Problem

For visible shipping damage, please contact us within 48 hours where reasonably possible.

Please provide:

• Photos showing the issue
• A photo of the full product
• A photo of the shipping label
• A brief description of the problem

We may request additional information where necessary.

Returns & Refunds

Approved physical returns are processed through our return hub in Germany. The exact return address and instructions will be provided once your return request has been approved.

Once an approved return has been received and inspected, the applicable refund will be issued to the original payment method.

For damaged, defective, or incorrect items, a refund may also be issued without a return where we determine this to be the appropriate resolution.

Statutory Rights

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Questions? Contact us at contact@furnoo.co.uk.