FREE WORLDWIDE DELIVERY

At FURNOO London, we offer free worldwide delivery on every order. All shipments include tracking, allowing you to follow your order from dispatch to delivery.

PROCESSING & DELIVERY TIMES

Every order is carefully prepared before dispatch. Our standard processing time is 3–5 business days, after which you'll receive a shipping confirmation email with your tracking information.

Delivery times vary depending on the size, type, and shipping requirements of your chosen product.

Standard Lighting — 7–14 Business Days

Includes most table lamps, wall lamps, and smaller pendant lights.

Large Lighting — 7–21 Business Days

Includes larger lighting pieces that require additional packaging or handling during transportation.

Oversized & Special Delivery — 30–40 Business Days

Applies to oversized chandeliers, large statement pieces, and selected products requiring specialised transportation.

All delivery estimates begin from the date of dispatch and exclude the initial 3–5 business days of processing.

Most lighting orders arrive within 7–21 business days after dispatch, while oversized or specially transported pieces may require additional time.

Please note that delivery times are estimates and may vary depending on your location, customs clearance, local courier operations, public holidays, or other circumstances beyond our control.

Orders are processed Monday to Friday, excluding public holidays. During busy periods or promotional events, processing and delivery times may be longer than usual.

Need a more specific delivery estimate?

If you're interested in a particular product, contact our customer care team at contact@furnoo.co.uk. We'll be happy to provide an estimated delivery timeframe based on your chosen item and destination.

TRACK YOUR ORDER

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

You can follow your shipment through our Track Your Order page. Please allow a few days for tracking updates to become available after dispatch.

Depending on the products ordered and their shipping requirements, some orders may arrive in separate shipments.

IMPORT DUTIES & LOCAL CHARGES

Most orders arrive without requiring any additional action. However, depending on the destination country and shipment origin, local customs authorities or delivery partners may occasionally apply import duties, taxes, or clearance fees.

These charges are separate from our free worldwide delivery service. Where applicable and not already included in your order, they are the responsibility of the recipient.

If you receive a payment request from customs or your local delivery partner, we recommend completing it promptly to avoid unnecessary delays or returns. If you're unsure about a payment request, our customer care team will be happy to assist.

DAMAGED OR INCORRECT DELIVERIES

If your order arrives damaged, defective, or incorrect, please contact us at contact@furnoo.co.uk as soon as possible, ideally within 14 days of delivery, with your order number and clear photos of the issue.

Our customer care team will review the situation and help arrange an appropriate solution.

For further details, please refer to our Return & Refund Policy.

NEED ASSISTANCE?

Our customer care team is here to help with any questions about your order, delivery, or estimated shipping timeframe.

Email: contact@furnoo.co.uk

Customer Service: Monday–Friday, 9:00 AM–5:00 PM UK time

For delivery updates, please visit our Track Your Order page.