Yes! FURNOO London offers free worldwide shipping on all orders, complete with tracking.

Processing time: 3–5 business days
Shipping time: 7–21 business days after dispatch

Delivery times may vary depending on your location, customs clearance, local courier operations, or circumstances beyond our control.

For further information, please visit our Shipping Policy page.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

You can follow your delivery through our Track Your Order page. Please allow a few days for tracking updates to become available after dispatch.

If you need to modify or cancel your order, please contact our customer care team as soon as possible, ideally within 12 hours of placing your order.

We'll do our best to accommodate your request. However, changes may no longer be possible once your order has entered processing or dispatch.

This does not affect your statutory cancellation rights.

Yes. If your order arrives correctly and without fault, you may request a change-of-mind return within 14 days of delivery.

Return destination: Our return facility in Germany.
Return shipping: Arranged and paid for by the customer for change-of-mind returns.
Return condition: Items should be in good condition, preferably with their original packaging and accessories.
Custom-made products: Individually customised or personalised products may be excluded from change-of-mind returns where permitted by law.

Please contact our team for return instructions before shipping your item. For complete details, see our Return & Refund Policy.

We're here to help make things right.

Please contact our customer care team with a brief description and supporting photos. For visible shipping damage, we appreciate being notified within 48 hours where reasonably possible. This does not limit your statutory rights.

Depending on the circumstances, solutions may include replacement parts, a replacement product, technical assistance, a partial refund, or a full refund.

Our team will review your case and determine the most appropriate solution in accordance with applicable consumer protection laws.

Depending on the destination country and the origin of your shipment, some orders may be subject to additional VAT, customs duties, or clearance fees imposed by local authorities or delivery partners.

Any additional charges that are not already included in your order or covered by FURNOO London are the responsibility of the recipient, subject to applicable law.

If you have questions about potential import charges, our customer care team will be happy to assist.

We make every effort to display our products accurately, including their colours, finishes, and materials.

However, slight variations may occur due to screen settings, lighting conditions, and the natural characteristics of certain materials.

If you need help choosing a specific finish or colour, feel free to contact our team before ordering.

Subscribe to our newsletter to be among the first to discover new arrivals, upcoming collections, and lighting inspiration.

You can also follow FURNOO London on social media for the latest updates and design ideas.

Yes! We regularly introduce special offers, seasonal promotions, and exclusive discounts on selected collections.

Subscribe to our newsletter and follow us on social media to stay informed about our latest promotions.

Promotional offers may be subject to specific terms, eligibility requirements, and availability.

Whether you have a question about a product, need help with an order, or something isn't quite right, we're here to help.

You can contact us through our Contact Us page or email us directly at contact@furnoo.co.uk.

We aim to respond within 48 hours. For order-related enquiries, please include your order number so we can assist you more efficiently.

Your personal information is handled in accordance with our Privacy Policy.

Yes! We welcome collaborations with interior designers, architects, and other design professionals.

Whether you're sourcing lighting for a residential project, commercial space, or a larger development, we'd love to hear about your requirements.

For trade pricing, project enquiries, or potential collaborations, please contact us at contact@furnoo.co.uk.