1-Year Priority Replacement Guarantee
- Regular price
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£23 - Regular price
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- Sale price
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£23
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SHIPPING & RETURNS
FREE WORLDWIDE SHIPPING
All FURNOO London orders include complimentary worldwide shipping with tracking.
- Processing: 3–5 business days
- Estimated Delivery: 7–21 business days after dispatch
For more details, please see our Shipping Policy.
RETURNS & SUPPORT
We offer 14-day returns on eligible items.
If your item arrives damaged, defective, or incorrect, our customer care team is here to help find the right solution.
For full details, please see our Return & Refund Policy.
Description
Seamless support for your architectural lighting.
The 1-Year Priority Replacement Guarantee bypasses standard, drawn-out repair procedures. If your fixture experiences a functional or structural failure within the first year of delivery, we do not repair—we seamlessly replace it with a brand new unit. Designed to give you complete peace of mind, ensuring your spatial harmony remains uninterrupted.
What is Covered
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Complete failure of integrated LED modules or internal electrical wiring.
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Manufacturing defects in hardware, structural integrity, and surface finishes.
What is Not Covered
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External, replaceable light bulbs (which are considered consumable items).
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Any form of physical damage, including broken glass, dented hardware, scratches, or issues arising from improper installation and accidental drops.
The Replacement Process We believe in extreme ownership of our quality. To authorize your replacement, simply hand the original fixture over to the shipping carrier. The exact moment you drop off the package and tracking begins, your brand new replacement is immediately dispatched—no waiting for warehouse inspections, no drawn-out procedures.
Specifications
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Duration: Valid for 365 days from the date of delivery.
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Delivery: Digital product (automatically applied to the items in your current order).
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Fulfillment: Priority dispatch on all replacement units.
Styled by Creators
Frequently asked questions
Absolutely. We customize every order based on your shipping destination. We ensure that your lighting fixture is shipped with the correct voltage input (110V-240V) and the appropriate socket type (EU, US, UK, AU, etc.) for your country’s standards. No adapters needed.
For most countries, there are no additional fees upon delivery. However, depending on your local laws, customs duties may apply in some regions. Please check with your local customs office.
We package our lights with extreme care. If your item arrives damaged, please contact us immediately with photos. We will send a free replacement or the necessary spare parts right away.
Once your order is placed, we process it within 1-3 business days. Delivery times vary depending on your location, but typically, orders arrive within 10 to 21 business days.
Yes, most of our lamps come with bulbs included! For many models, you can also select your preferred light colour (warm, natural, or cold white) directly on the product page. Some models may not include bulbs, but this will always be clearly stated in the product description.
Most fixtures come with standard guides. However, for hardwired pendant lights and wall sconces, we strongly recommend hiring a professional electrician to ensure safety.
If you are not completely satisfied, you can return the item within 14 days of delivery. The product must be in its original condition. Please visit our Return Policy page for more details.
Yes, we love working with interior designers and architects. If you are planning a large project, please contact us directly for a custom quote.